The practice primarily works on an appointment basis. Walk-in patients are welcomed; however, patients with appointments will be given priority. Please contact the practice to make an appointment.

Do I need a long consultation?

Standard appointments are 15 minutes in duration. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments (30 minutes).

Do you provide COVID-19 vaccine?

Our centre is a COVID-19 Vaccination Clinic. We provide Pfizer, Moderna and Novavax COVID-19 Vaccines.  If you are 5-year-old and above, please make appointment for the vaccine with our nurses or doctors ASAP to protect yourself and the community.

How are diagnostic test results managed?

Test results are only given to the patient concerned. Patients will be asked to make an appointment with their Doctor to follow up on the results. Results will not be given over the phone.

How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Is it possible to have telephone consultations?

Emergency Phone calls will be forwarded directly to the Doctor; however, it is unsafe to consult on an illness over the phone. In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the receptionist.

How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality. Please be assured that your medical records and consultations are kept in the strictly confidential.

How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request.

Do I need to make an appointment for blood test?

As long as you have a pathology request form from your GP, you do not need to make a booking, just visit the practice and see the onsite pathology collectors.

I am a work cover patient; how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.

I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter. 

What is the after hour service?

Please call Sydney Medical Service Co-operative Limited on 8724 6300 for after hour service. The after hour service is weeknight from 6pm to 8am the following morning, weekends from 1pm from Saturday to 8am Monday morning and all public holiday 24 hours.s

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